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- Frequently Asked Questions

 

What is an electronic cigarette?

Who can use a V2 Cig?

Can I use my e-cigarettes in places where smoking is banned?

Can I fly with my e-cigarette?

How do I use my V2 Cig?

Are all electronic cigarettes the same?

What is in the Vapor?

What V2 flavor is most similar to my brand?

What is the difference between the automatic and manual batteries?

What strength should I buy?

How long does one flavor cartridge last?

How do I use e-liquid?

How long does a battery last?

Do I need to charge the battery the first time?

How do I know my battery is charging?


What flavors can I get?

How should I store my cartridges?

What is the Smoke4Free Program?

Where can I purchase my V2 Cig?

Where can I see the status of my order?

Where do you ship?

Can e-cigarettes help me stop smoking?

Are electronic cigarettes safe?

What are the symptoms of using e-cigarettes?

What is the FDA’s Position on Electronic Cigarettes?

What are the benefits of electronic cigarettes?

What are the laws about e-cigarettes?

What is in electronic cigarettes?

What's in E-Liquid?

What is an electronic cigarette?

The V2 Cigs electronic cigarette, e-cig or e-cigarette is a revolutionary alternative to traditional cigarettes. V2 electronic cigarettes offer an authentic cigarette experience without the smoke, tar, ash and odor produced by tobacco cigarettes. The key to the technology is the elimination of combustion. V2 electronic cigarettes do not produce smoke because they don’t burn like traditional cigarettes. They only produce vapor. V2 Cigs proprietary nicotine liquid is atomized into a steam-like vapor that feels, looks and satisfies like smoke, but is smoke free, tar free, carbon monoxide free and odor free.




Who can use a V2 Cig?

V2 Cigs are intended for use by smokers of legal smoking age. V2 Cigs should not be used by children, pregnant or breast-feeding women, people with heart conditions, high blood pressure, diabetes or people taking medication for asthma or depression. This product is not sold for therapeutic use.




Can I use my e-cigarettes in places where smoking is banned?

You can use electronic cigarettes in most places where cigarettes are banned. This differs by state, county and retail property. Electronic cigarettes don't burn and don't give off smoke. But they are at the center of a social and legal debate over whether it's OK to "light up" in places where regular cigarettes are banned. Despite big differences between cigarettes and their electronic cousins, several states, workplaces and localities across the country have explicitly included e-cigs in smoking bans. A lot of people are still unfamiliar with electronic cigarettes and the best way to get the word out is by educating others about it.




Can I fly with my e-cigarette?

You can travel on a plane with your electronic cigarette, but just like tobacco cigarettes, you may not use your electronic cigarette aboard any US commercial airliner, whether on the tarmac or during the flight. Charter and International carriers operate under a different set of rules and may allow the use of e-cigarettes.




How do I use my V2 Cig?

It is recommended that you read your User’s Manual fully before use. Your V2 Cigs rechargeable electronic cigarette batteries must be fully charged 2-4 hours before use with the charger included in your kit. If purchasing your battery separately, you will need to purchase a charger with it. Once charged, remove the Stay Fresh caps from the ends of a flavor cartridge and screw onto the battery. V2 Disposable e-cigs are ready for use as soon as you open the package. Kick start your V2 Cig by taking a few long deep puffs. This action will warm the liquid and prime the heating element producing a thick consistent vapor with each subsequent puff. As you press your V2 to your lips and inhale, the LED light at the tip will glow just like the tip of a burning cigarette. Relax and enjoy the rich smooth V2 vapor.

Each V2 flavor cartridge is roughly equivalent to one pack of cigarettes. This conveniently allows you to use your V2 on the go. Instead of lugging around a thick cigarette box and lighter, a single V2 battery and cartridge combo can go with you anywhere, and can last as long as a full pack of tobacco cigarettes. V2 Cigs also offers manual batteries for the ultimate vapor production. The manual battery is activated when you press the tiny button. This allows you regulate the vapor, resulting in a custom vapor hit every time.




Are all electronic cigarettes the same?

Not all electronic cigarettes are created equal. Beware of cheap imitations that will leave you with broken parts, poor vapor production and a bad taste in your mouth. V2 products are designed for your success. Our engineers continually upgrade the quality of our electronic cigarettes. We offer the only 4.2 volt battery in the business. This means thicker and more pleasurable vapor production.

At V2 Cigs, we know you need choices. We offer the largest variety of battery styles, colors and sizes so you can find the perfect e-cigarette to fit your needs. Whether you prefer the shorty, standard or long length batteries, automatic or manual styles or color choices from basic white to metallic blue, V2 Cigs has the right e-cigarette for you.

If that’s not enough, V2 Cigs backs all their products with a LIFETIME warranty and 30-day money-back guarantee. Our customers will tell you V2 Cigs has the best quality, customer service, value and flavors in the industry.




What is in the Vapor?

We want our customers to know exactly what they are purchasing, which is why V2 Cigs is one of the few companies who publish their e-liquid ingredients online and provide batch reports of each flavor and strength. V2 Cigs full, medium and light flavor cartridges contain three primary ingredients; nicotine, food grade flavorings and propylene glycol (an FDA approved food additive used in everything from cake mixes to asthma inhalers). Zero strength cartridges contain no nicotine. Propylene Glycol is the preferred e-cig ingredient base used to dilute and vaporize our pharmaceutical-grade nicotine liquid.

To read more about the safety of Propylene Glycol click here.

To see a detailed list of the ingredients used in V2 flavor cartridges please visit our Downloads Page to download the latest copy of our ingredients list.




What V2 flavor is most similar to my brand?

Here are descriptions of all our flavors:

V2 Red is popular with former smokers of Marlboro, Pal-Mal, Winston, Basic, Lucky Strike, Doral and Chesterfield.
V2 Congress is a favorite of former smokers of Parliament, Marlboro Lights, Viceroy, Benson & Hedges, Merit, Kent, and L&M.
V2 Sahara is preferred by former smokers of Camel, Kent, American Spirit, Merit, and many European cigarette varieties.
V2 Tobacco Disposables are for fans of Marlboro, Pal-Mal, Winston, Basic, Lucky Strike, Doral and Chesterfield.
V2 Menthol is popular with former smokers of Kool, Salem, Newport, Marlboro Menthol, and Basic Menthol.
V2 Peppermint flavor is so good that even if you weren’t a menthol smoker, you will love its sweet peppermint taste.
V2 Mint Tea is bursting with refreshing mint combined with the smooth, soothing propertirs of green tea.
V2 Menthol Disposables is popular with former smokers of Kool, Salem, Newport, Marlboro Menthol, and Basic Menthol.
V2 Coffee Flavor is great for anyone who enjoys a good cup of Joe. They’re even better while drinking a cup!
V2 Cherry Flavor is popular with anyone who loves fruity flavors.
V2 Vanilla Flavor is for anyone with a sweet tooth. Put down that glazed doughnut!
V2 Chocolate Flavor is for any chocolate lover!




What is the difference between the automatic and manual batteries?

Deciding between our automatic and manual batteries is an issue of personal preference. Some customers love the automatic, while others prefer the manual.

V2 Cigs automatic batteries operate the same as a traditional cigarette. All you have to do is puff. When you puff you are activating the atomizer and producing vapor. Automatic batteries create the thickest vapor when primed. To do this, take a few short puffs and then a long slow puff. This will heat up the liquid and create the thickest possible vapor on subsequent puffs.

In contrast, the V2 manual battery has a small button which you must press to activate the atomization process. Like a stick shift car, Manual batteries offer a greater level of control over the heating element inside the cartridge, because you can heat up the liquid before you actually take a puff. They require no priming like the automatic batteries, and can produce thick vapor more quickly than the automatic.




What strength should I buy?

V2 Cigs cartridges are available in 4 strengths. We recommend trying a few different strengths until you find the perfect strength for you. The comparison below gives you a guide for choosing the right strength.

18 Full Strength = Unfiltered
12 Medium Strength = Full Flavored
6 Light Strength = Lights
0 Zero Strength = No Nicotine

The higher the nicotine content, the stronger the vapor taste and feel. Contact our helpful customer support representatives and they will help guide you to making the right cartridge strength choice.




How long does one flavor cartridge last?

One V2 Cigs flavor cartridge is comparable to about 1 pack of tobacco cigarettes. How long a cartridge lasts depends on your smoking style. You will know when a cartridge needs to be replaced when the vapor diminishes and begins to taste a slightly burnt in flavor. Simply screw off the old cartridge and replace it with a fresh one.




How do I use e-liquid?

The liquid that contains the flavor, nicotine and propylene glycol (which makes the vapor) is called e-liquid. It is also popularly referred to as e-juice. E-liquid can be used to refill cartridges and is ideal for people who use e-cigs frequently and go through cartridges quickly. It also saves you money by allowing you to refill your cartridges several times. Different methods of adding e-liquid to your cartridge can be found in our E-liquid Guide




How long does a battery last?

A fully charged battery can last anywhere from 4-5 hours for a very heavy use, to over a full week for a light use. This depends entirely upon how often you use your V2 and your vaping style. The V2 Standard Automatic battery is designed to last at least 250 deep puffs. The extra-long battery can last up to 450 puffs. As a battery's power diminishes, you will notice a reduction in vapor volume. It is always recommended to have a spare on hand, and to charge your batteries nightly.




Do I need to charge the battery the first time?

Yes. V2 Cigs rechargeable batteries are shipped with a 50% charge. Although they may work without charging, the vapor volume will be reduced. For optimal performance you must fully charge your V2 Cigs rechargeable battery before the first use. V2 Disposable batteries ship fully charged.




How do I know my battery is charging?

Your battery is charging when the LED turns red. When your battery is fully charged it turns to blue. With a sophisticated internal chip, the new V2 Smart and Express Chargers charge your battery twice as fast! Incorporated safety features mean you never have to worry about overcharging!




What flavors can I get?

V2 offers a total of 12 delicious vapor flavors to choose from.

Tobacco Flavors

V2 Red (American tobacco blend)
V2 Congress (refined tobacco blend)
V2 Sahara (Turkish tobacco blend)
V2 Tobacco disposable (classic tobacco blend)
Mint and Menthol Flavors

V2 Menthol (crisp cool menthol taste)
V2 Peppermint (sweet mint)
V2 Mint Tea (smooth and refreshing)
V2 Menthol Disposables (fresh mint)
Specialty Flavors

V2 Vanilla (smooth, rich and sweet)
V2 Coffee (American doughnut house java)
V2 Chocolate (creamy milk chocolate)
V2 Cherry (farm fresh cherry taste)




How should I store my cartridges?

Typically, cartridges should be stored in a cool, dry place. You can even keep them in the refrigerator. To prevent exposure to moisture in the refrigerator, you might want to put the cartridges in zip-lock bags or keep them in their foil seal. It is important to note that you should let the cartridges return to room temperature before you start to use them again.




What is the Smoke4Free Program?

The V2 Smoke4Free program is a referral/rewards program that can help you reduce and even eliminate your monthly e-cigarette costs. By helping us to spread the word about this amazing product, we will reward you with in-store credit to receive free V2 Cigs merchandise. With Smoke4Free, not only will you benefit, but your friends and family will receive a substantial discount on their first starter kit. When you receive your new V2 Cigs kit, a packet of information explaining the S4F program will be included inside the box. Or go to the Smoke4Free Page to learn more.




Where can I purchase my V2 Cig?

V2 Cigs sells its products exclusively online and through over 1,000 distributors nationally and internationally. Contact customer service to find a location near you.




Where can I see the status of my order?

Customers can log in to their accounts to find their tracking number and see their order status.

If you have created an account with V2 Cigs, you can check your order status at any time by simply clicking on “My Account” and logging in with your information. The “My Account” link can be found at top of every page.

Customers can also find their tracking number in the email sent to them when their order is shipped. In the event that you do not receive your tracking number, you should check your spam and junk folders thoroughly. If you still cannot find it, contact customer support.




Where do you ship?

We ship our products within the US and all across the world and have successfully delivered our products to over 100 countries.

We ship 5-days per week (Monday-Friday), excluding major US holidays. For full details on our shipping options, please visit our Shipping Options page.




Can e-cigarettes help me stop smoking?

E-Cigarettes have not been approved by the FDA as a smoking cessation product. Many of our customers have reported being able to switch to V2 Cigs without losing the pleasure they get from smoking.




Are electronic cigarettes safe?

V2 Cigs takes your safety very seriously. That is why we are the only e-cig company to test every batch of e-liquid and share the test results with our customers. We also publish our ingredient list online for you to see.

Over 2 million people have successfully used e-cigarettes all over the world and their main ingredient has been tested since the 1950's. You can find an in depth comparison of e-cigs and tobacco cigarettes here.




What are the symptoms of using e-cigarettes?

When you make the switch to e-cigarettes you might experience a few symptoms associated with your body ridding itself of thousands of chemicals found in tobacco cigarette smoke. Some of the common symptoms experienced are coughing, congestion, phlegm, sputum and throat clearing. For a detailed list of symptoms refer to our blog "Symptoms you might experience when you start using electronic cigarettes".




What is the FDA's Position on Electronic Cigarettes?

The FDA currently classifies electronic cigarettes as tobacco products and treats them as such. They are not approved by the FDA as a smoking cessation product.




What are the benefits of electronic cigarettes?

Electronic cigarettes are tar free, ash free smoke free and odor free. No longer will you have to worry about "smoker's" breath. Electronic cigarettes are cheaper than regular tobacco cigarettes and will help you save a lot of money! In addition, they do not pollute the environment with ash and butts and have no fire risk. You can pull out your electronic cigarette and use it almost anywhere!




What are the laws about e-cigarettes?

Electronic cigarettes are legal in the United States and most countries throughout the world. Some counties and/or states have laws banning e-cig usage in public areas, just like cigarettes. We suggest you familiarize yourself with the laws in your area.




What is in electronic cigarettes?

Electronic cigarettes are made up of two main components; the battery and the cartridge. The cartridge contains the atomizer and e-liquid. When you inhale, the atomizer heats up the e-liquid to produce vapor. E-liquid contains food flavorings, nicotine (or non-nicotine) and propylene glycol, an FDA approved food additive used in everything from cake mixes to asthma inhalers. V2 Cigs is the only company to publish their ingredients online and provide batch reports of every flavor and strength.




What's in E-Liquid?

V2 Cigs e-liquid contains a tested mixture of nicotine and various food flavorings in a propylene glycol base (used in fog machines, asthma inhalers, food and toothpaste). Zero strength e-liquid contains no nicotine.

Other ingredients include flavoring used in many of your favorite foods like fruits, nuts and bakery goods. This is the preferred mixture of ingredients for optimum flavor, smoothness and vapor production enjoyed by over 2.5 million e-cigarette users worldwide.

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